At Ciriana Haute Coat, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it—unworn, unused, with all original tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To start a return, please contact us at info@ciriana.it. Once your request is reviewed and approved, we will provide you with a return shipping label along with detailed instructions on how and where to send your package.
Please note that items sent back without first requesting a return will not be accepted.

For any questions related to returns, you can always reach us at info@ciriana.it.

Return Address:
Via del Forte Boccea 107,
00166 Roma, Italy

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care items (such as beauty products)
• Hazardous materials, flammable liquids, or gases

Additionally, we do not accept returns on sale items or gift cards.
If you are unsure whether your item qualifies for return, please contact us before placing your order.

Exchanges

The quickest way to receive a different item is to return the product you have. Once your return is approved, you can place a new order for the item you want.

European Union – 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the legal right to cancel or return your purchase within 14 days, for any reason and without justification.
The item must be returned in the same condition as received—unworn, unused, with tags, and in its original packaging—along with proof of purchase.

Refunds

We will notify you once your return has been received and inspected. You will be informed whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please keep in mind that processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since your return was approved, please contact us at info@ciriana.it or call us at +39 334 292 4760.