Privacy policy

Last updated: October 27, 2025
Welcome to Ciriana Haute Coat. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://cirianahautecoat.it (the “Website”) and when you purchase our products or contact us.
Please read the policy carefully. By using the Website or our services, you agree to the collection and use of information in accordance with this policy.

1. Data Controller & Contact Information

The data controller (“we”, “us”, “our”) is:
Ciriana Haute Coat
Address: Via del Forte Boccea 107, 00166 Roma, Italy
Email: info@ciriana.it
Phone: +39 334 292 4760
If you have any questions about this Privacy Policy or your personal data, you may contact us using the details above.

2. What Personal Data We Collect

We collect personal data that you voluntarily provide when you interact with the Website, purchase products, or contact us. This may include:

  • Contact details: name, email address, postal address, phone number.

  • Account / order information: purchase history, shipping & billing address, payment method details (note: we do not store full payment card details)

  • Communication information: messages, inquiries, comments you send via contact form or email.

  • Website usage information: information about your browsing on our Website such as IP address, device type, browser, pages visited, referring/exit pages, time spent.

  • Marketing preferences: whether you consent to receive promotional emails from us.

3. How & Why We Use Your Data?

We process your personal data for the following purposes and on the following legal bases:

  • To fulfil your orders and manage your purchases (performance of a contract) — we use your contact, shipping, billing and order details to deliver goods, process returns, issue receipts, respond to customer service requests.

  • To communicate with you — responding to your inquiries, providing account/order updates, informing you of changes to our terms, policies or the Website.

  • Marketing and promotions — only if you have given your explicit consent, we may send you newsletters, offers and updates about our collections. You may withdraw your consent at any time.

  • Website analytics, improvement and security — we use aggregated, anonymised usage data to monitor, secure and improve the Website and user experience. We may rely on our legitimate interests for this processing (provided your rights are not overridden).

  • Compliance with legal obligations — we may process personal data to meet legal or regulatory requirements (for example tax, accounting or consumer protection laws).

4. Disclosure of Your Data to Third Parties

We may disclose your personal data to:

  • Service providers and sub-contractors (e.g., payment processors, logistics/shipping providers, IT hosting providers) to the extent necessary to fulfil your orders and run the Website.

  • Professional advisors (e.g., accountants, legal advisors) when required by law or for administration of our business.

  • If required by a law enforcement or regulatory authority or in order to protect our rights or the safety of others.
    We do not sell your personal data to third parties for their marketing purposes.

5. International Transfers of Data

Your personal data may be processed or transferred outside of Italy and the European Economic Area (EEA) where our service providers or hosting infrastructure operate. Where this occurs, we will ensure appropriate safeguards are in place (such as standard contractual clauses) to protect your data consistent with applicable law, including the General Data Protection Regulation (“GDPR”). European Union+1

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected (including any legal, accounting or reporting requirements). Where the processing is based on your consent, we will retain data until you withdraw your consent and then safely delete it unless permitted or required by law to retain it longer.

7. Your Rights

Under the GDPR you have the right to:

  • access your personal data and obtain a copy;

  • request correction of inaccurate or incomplete data;

  • request deletion of your personal data (“right to be forgotten”);

  • request restriction of processing;

  • object to our processing of your personal data;

  • request portability of your data where applicable;

  • withdraw your consent at any time (for processing based on consent) without affecting the lawfulness of prior processing;

  • lodge a complaint with a supervisory authority (in Italy, the Garante per la protezione dei dati personali).

To exercise any of these rights, please contact us at the email address above.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. While we strive to use industry-standard practices (for example SSL encryption on the Website), no system is completely secure. You acknowledge and accept that any transmission of data is at your own risk.

9. Links to Other Websites

Our Website may contain links to external sites which are not operated by us. We are not responsible for the content or privacy practices of such third-party sites. We recommend that you review the privacy policies of any such external sites.

10. Children’s Privacy

Our Website and services are not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child under 16 has provided us with personal data, please contact us and we will delete such data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will reflect when the changes take effect. We will post any changes on this page and, where appropriate, notify you by email. Your continued use of the Website after changes are posted constitutes your acceptance of the new policy.

12. How to Contact Us?

If you have any questions or concerns about this Privacy Policy or our data-processing practices, please contact us at:
Email: info@ciriana.it
Phone: +39 334 292 4760
Address: Via del Forte Boccea 107, 00166 Roma, Italy